Customer response: responses to YourSurprise.com

Alexandra Mertens (Placed on 22-02-2012)

I really love your site, and I ise it quite often.. I'm very pleased about the results ! And so are the people recieving the gifts.. They always ask me how I get so personal and special gifts.So thank you very much !!

ROBERT (Placed on 10-01-2012)

i really enjoy the cd and the service was great.my mom passed away and my dad really liked the cd

Jasso (Placed on 21-02-2011)

Hello,

thanks a lot for taking my order as a priority, I really really appreciate your service.
My boyfriend received his carton puzzle on feb 15th and he loved it!
Im glad I found your website to be able to send such thoughtful gifts!
You guys are great and do a wonderful job ;)

Thank you once again!
xox

Gwenan Williams (Placed on 13-12-2010)

I would just like to take the time to thank you very much and praise your excellent customer service. I received my order this morning and I am very happy with the quality. I will deffinatley be ordering again and will be recommending this website to friends.
Thank you once again,
Merry Xmas from a very happy customer

Meggi (Placed on 06-12-2010)

hello Pieter
I received the pillow and i would like to write is absolutely lovely im really glad about service , quality is brilliant i loved it!! I'll be recommending your website to all my friends!
Definitely I will be ordering something from you again!
Thank You

Natalie McClelland (Placed on 12-10-2010)

Dear Pieter,

Thank you for your reply to my email. Luckily when I arrived home today I found the gift had been delivered! I think it may be like you said, it probably got lost in the post somewhere!
The apron is fantastic - the quality is brilliant and my sister absolutely loved it! I'll definately be recommending your website to all of my friends!

I really appreciate all of your help in sorting this out for me, the service I have received from you - your prompt replies to my emails and your offers of help in sorting out my problem - show exceptional customer service.

I'm sure I will be ordering something from you again soon!

Natalie McClelland

Sarah (Placed on 23-08-2010)

I've just recieved my order of printed boxer shorts and I was disappointed with the quality. The writing wasn't printed straight across the wasteband and also there was a noticable mark on the shorts. I dont think I will be using this service again,

Sarah

Dear Sarah,

Thank you for your reaction.
We're very sorry to hear this of course! As discussed by email, we will send you a new boxer short with the text printed straight on the waistband of course. Besides, we will make sure the boxershort is clean.

Surprising regards,

Pieter van de Vate
Yoursurprise.co.uk

Shahzadi Shamsi-Baig (Placed on 24-06-2010)

I received the cufflink today and this one was perfect!! We have tried and they look great!

I would like to thank you for your very good customer service and the quick action to re send the item. I commend your website and am very happy with my purchase and will surely be making more purchases due to not only a good quality and fast delivery but specially seeing what a great customer service you guys have.

Many thanks!!! :)

Best regards,
Shahzadi

C Spicer (Placed on 16-06-2010)

The fathers day gift I ordered for my children to their dad arrived today, and I have to say how disappointed I was with the quality of the printing on the oven gloves, it was not straight and in a different position on each glove! Probably will not be ordering again

Reply Customer service YourSurprise.co.uk

Dear Mrs/Ms Spicer,

Thank you for your reaction.
We're very sorry to hear this of course! As discussed by email, we will send you a new pair of oven gloves with both prints straight and in the same position.

Surprising regards,

Pieter van de Vate
Yoursurprise.co.uk

Shaimaa Moustafa (Placed on 29-05-2010)

I had a problem with the post in delivering my order. However, the customer service, especially Sacha, has been wonderfully helpful and showed professionalism in dealing with all my enquiries, and re-sent my order to really have the greatest surprise ever! The clock was perfect by all means, and I would definitely return to use your service.
I cannot thank you enough!!!!!
Kindest regards,
Shaimaa

Stacey (Placed on 21-04-2010)

Great gifts! Thanks!

Regards Stacey

John Adams (Placed on 07-10-2009)

Thanks for your super fast delivery, even abroad, and for the great result!!!I’ll be ordering more in the future!! Thanks

Harry Dixon (Placed on 07-10-2009)

Hello,

I received my order on Friday.
It turned out really nice and was delivered quickly.
Thanks very much.

With kind regards,
Harry

Nathan Wood (Placed on 07-10-2009)

I was looking for an original gift for my friend and picked the boxer shorts with photo. I wasn’t exactly sure what to expect when I saw the result on my PC, but when the finished product arrived I was pleasantly surprised. The quality of the photo was super. I also ordered a hipster for myself with the same photo and text. This has got to be a great surprise!
My compliments!!

Bryan Kiely (Placed on 07-10-2009)

Hello,

I ordered a birthday calendar with photos for my husband and he is over the moon with the result. Thanks for the great, fast service.

Kind regards,
B. Kiely

Beth Jones (Placed on 07-10-2009)

I just wanted to let you know that the clock is really fantastic!!
Thanks!!

Mary Fox (Placed on 07-10-2009)

Hello,

I would like to thank your team for the great service.
The coasters turned out SUPER nice.
It’s wonderful how you figured this out.
I am very grateful.

Regards,

Mary

Anne Jackson (Placed on 07-10-2009)

Hello,

Got the CD bag with photo today. Really nice.
Thanks for the fast service.

With kind regards,
A. Jackson

Nancy Roberts (Placed on 07-10-2009)

Hello,

Thanks for an original gift at a good price! I have all 3 books, they look terrific.

With kind regards,
Nancy Roberts

Tessa Rutherford (Placed on 07-10-2009)

Dear Sir/Madam,

You have made my day. I can only say one thing: “What service, I am blown away.”
I would like to thank you as I appreciate it very much. I am ready for Mother’s Day! Thank you once again.

With kind regards,
Tessa Rutherford

Wendy Stone (Placed on 07-10-2009)

Wow, what fast service and lovely gifts!!!
I am very pleased, thank you very much!!!!

Regards,
Wendy