Customer response: responses to YourSurprise.com

Mary (Placed on 21-05-2013)

I was absolutely delighted with the clock, it far exceeded my expectations ! it was a christening gift and the parents were just delighted to received such a beautiful gift. the standard was fantastic and such high quality photo finish too...i will be using you again as will my friends ! thankyou

Katherine (Placed on 21-05-2013)

Quick delivery. good range of products. user friendly website.

Marianne (Placed on 14-05-2013)

Great product at good price, which i could not find anywhere else!

sh (Placed on 05-05-2013)

I absolutely loved the books excellent quality. my kids really loved them as well.
very satisfied

susannah (Placed on 15-04-2013)

Lovely product, fast dispatch. site was easy to use.

Sarah (Placed on 13-04-2013)

You can create a personal gift that is both special and good quality for a fair price

Emma (Placed on 13-04-2013)

I emailed the company and asked if my order could possibly be expedited as i was requiring it asap and the order arrived the very next day :) brilliant

Sue (Placed on 13-04-2013)

Good reception from the recipient who said it was a great pressie.

Niymet (Placed on 05-04-2013)

The smile on my nephews face said it all.... he couldn't believe the book was about him and his friends!! he did say..
"aunty, did you buy this book from wh smith?"
recommend it 100%.
worth every penny.

MONICA (Placed on 03-04-2013)

Because this site is very good! products are of excellent quality.

markku (Placed on 01-03-2013)

A very good product. i was happy to see that product was very well made! delivery was faster than i expected.

Michelle (Placed on 23-02-2013)

The case is of good quality and the photo is clear and vivid. it looks great!

Jantje (Placed on 15-02-2013)

Nice choice of gifts,for different occasions and different price range.

john (Placed on 02-02-2013)

I abouslotly love my case. i have told everyone who has aksed about it.

Danilo (Placed on 30-01-2013)

I love to opportunity of creating a 100% personilized gift. high quality of what i ordered, fast delivery, all perfect!

René (Placed on 12-01-2013)

15 different cups delivered iwith all different pitictures dilivered in 1 day each in its box. very well done.

Tara (Placed on 29-12-2012)

I received prompt emails from customer service when i had a question about my order.

Mohammad (Placed on 27-12-2012)

Good quality work. my friends and family may like them

rochelle (Placed on 22-12-2012)

I liked the selections, prices and services i saw and received

Olsson (Placed on 22-12-2012)

I loved the gift i odered! it was how i wanted it to look like. thank you!

ROBBIN (Placed on 21-12-2012)

Was very shocked at how good this phone case turned out.. cant wait for my daughter to open it on chrismtas morning, i think it will be her favortie gift under the tree. thanks

Lola (Placed on 17-12-2012)

It was extremely fast delievery (i expected it to come a week later than it actually did)

Susan (Placed on 13-12-2012)

The case was well made and it arrived in a timely fashion

Sharon (Placed on 13-11-2012)

I am very satisfied with the quality and the speed of delivery.

ADNAN (Placed on 05-11-2012)

Because it has a vast surprises option and at the same time i had a very good experience with my first order.

Beth (Placed on 30-10-2012)

You create things that other companies will not. i am very happy with the product.

Karina (Placed on 02-10-2012)

Excelente servicio, rápido, seguro, 100% recomendable.

Marcy (Placed on 18-08-2012)

The product was exactly as promised - delivery time, as promised, quality, as promised. i highly recommend this wonderful site. customer service was excellent, as well.

Afsoon (Placed on 14-06-2012)

It was amazing gift and my special one received it on time and really enjoyed it.

Maria Angela (Placed on 06-06-2012)

Because i like the products and the efficiency, the person received the present when i ordered

Alexandra Mertens (Placed on 22-02-2012)

I really love your site, and i ise it quite often.. i'm very pleased about the results ! and so are the people recieving the gifts.. they always ask me how i get so personal and special gifts.so thank you very much !!

ROBERT (Placed on 10-01-2012)

I really enjoy the cd and the service was great.my mom passed away and my dad really liked the cd

Jasso (Placed on 21-02-2011)

Hello,

thanks a lot for taking my order as a priority, i really really appreciate your service.
my boyfriend received his carton puzzle on feb 15th and he loved it!
im glad i found your website to be able to send such thoughtful gifts!
you guys are great and do a wonderful job ;)

thank you once again!
xox

Gwenan Williams (Placed on 13-12-2010)

I would just like to take the time to thank you very much and praise your excellent customer service. i received my order this morning and i am very happy with the quality. i will deffinatley be ordering again and will be recommending this website to friends.
thank you once again,
merry xmas from a very happy customer

Meggi (Placed on 06-12-2010)

Hello pieter
i received the pillow and i would like to write is absolutely lovely im really glad about service , quality is brilliant i loved it!! i'll be recommending your website to all my friends!
definitely i will be ordering something from you again!
thank you

Natalie McClelland (Placed on 12-10-2010)

Dear pieter,

thank you for your reply to my email. luckily when i arrived home today i found the gift had been delivered! i think it may be like you said, it probably got lost in the post somewhere!
the apron is fantastic - the quality is brilliant and my sister absolutely loved it! i'll definately be recommending your website to all of my friends!

i really appreciate all of your help in sorting this out for me, the service i have received from you - your prompt replies to my emails and your offers of help in sorting out my problem - show exceptional customer service.

i'm sure i will be ordering something from you again soon!

natalie mcclelland

C Spicer (Placed on 16-06-2010)

The fathers day gift i ordered for my children to their dad arrived today, and i have to say how disappointed i was with the quality of the printing on the oven gloves, it was not straight and in a different position on each glove! probably will not be ordering again

Reply Customer service YourSurprise.co.uk

Dear Mrs/Ms Spicer,

Thank you for your reaction.
We're very sorry to hear this of course! As discussed by email, we will send you a new pair of oven gloves with both prints straight and in the same position.

Surprising regards,

Pieter van de Vate
Yoursurprise.co.uk

Shaimaa Moustafa (Placed on 29-05-2010)

I had a problem with the post in delivering my order. however, the customer service, especially sacha, has been wonderfully helpful and showed professionalism in dealing with all my enquiries, and re-sent my order to really have the greatest surprise ever! the clock was perfect by all means, and i would definitely return to use your service.
i cannot thank you enough!!!!!
kindest regards,
shaimaa

Stacey (Placed on 21-04-2010)

Great gifts! thanks!

regards stacey

John Adams (Placed on 07-10-2009)

Thanks for your super fast delivery, even abroad, and for the great result!!!i’ll be ordering more in the future!! thanks

Harry Dixon (Placed on 07-10-2009)

Hello,

i received my order on friday.
it turned out really nice and was delivered quickly.
thanks very much.

with kind regards,
harry

Nathan Wood (Placed on 07-10-2009)

I was looking for an original gift for my friend and picked the boxer shorts with photo. i wasn’t exactly sure what to expect when i saw the result on my pc, but when the finished product arrived i was pleasantly surprised. the quality of the photo was super. i also ordered a hipster for myself with the same photo and text. this has got to be a great surprise!
my compliments!!

Bryan Kiely (Placed on 07-10-2009)

Hello,

i ordered a birthday calendar with photos for my husband and he is over the moon with the result. thanks for the great, fast service.

kind regards,
b. kiely

Beth Jones (Placed on 07-10-2009)

I just wanted to let you know that the clock is really fantastic!!
thanks!!

Mary Fox (Placed on 07-10-2009)

Hello,

i would like to thank your team for the great service.
the coasters turned out super nice.
it’s wonderful how you figured this out.
i am very grateful.

regards,

mary

Anne Jackson (Placed on 07-10-2009)

Hello,

got the cd bag with photo today. really nice.
thanks for the fast service.

with kind regards,
a. jackson

Nancy Roberts (Placed on 07-10-2009)

Hello,

thanks for an original gift at a good price! i have all 3 books, they look terrific.

with kind regards,
nancy roberts

Tessa Rutherford (Placed on 07-10-2009)

Dear sir/madam,

you have made my day. i can only say one thing: “what service, i am blown away.”
i would like to thank you as i appreciate it very much. i am ready for mother’s day! thank you once again.

with kind regards,
tessa rutherford

Wendy Stone (Placed on 07-10-2009)

Wow, what fast service and lovely gifts!!!
i am very pleased, thank you very much!!!!

regards,
wendy