Help
mysurprise
What is MySurprise? | Functions MySurprise | Logging-in | Update details
WHAT IS MYSURPRISE?
MySurprise is a personal account service for YourSurprise.com. The first time you place an order with YourSurprise.com, you will be requested to provide certain information. This information (email address, name and address) is then saved to a personal account. Next time you place an order with YourSurprise.com, the information can be retrieved automatically and does not have to be re-entered.
An account allows you to track the payment history and the status of your order 24 hours a day.
All personal information is stored confidentially on the secure server maintained by YourSurprise.com in accordance with the Personal Information Protection Act [Wet Bescherming Persoonsgegevens –WBP].
FUNCTIONS
MySurprise includes a number of convenient functions which increase the ease of shopping online. The following functions are available
LOGGING IN
Once you have placed an order with YourSurprise.com, you can log into MySurprise at any time.
You can login to your account by clicking on the “Order Status” icon which is located at the top left of the page. A new page will appear where you can enter your user name and password. This password will be sent to you per email once you have placed an order. You should keep this email safe so that you can always look up your password.
Once you have entered your user name and password, the login process continues. Once you are logged in, you can view and manage all the details of your MySurprise account. You can also view the status of your orders, whether it be the production, payment or shipping status.
Update details
Your information can be updated at any time, as long as you have first logged into your MySurprise account. Once you have updated your details, you will be asked to check everything before confirmation is given. Once the new information has been confirmed, it will be automatically linked to any new orders in the future.
In order to report and correct any errors with an address or an order, you can get in touch with one of our helpdesk staff members. To see an overview of how you can contact us, please visit the contact page.
MySurprise is a personal account service for YourSurprise.com. The first time you place an order with YourSurprise.com, you will be requested to provide certain information. This information (email address, name and address) is then saved to a personal account. Next time you place an order with YourSurprise.com, the information can be retrieved automatically and does not have to be re-entered.
An account allows you to track the payment history and the status of your order 24 hours a day.
All personal information is stored confidentially on the secure server maintained by YourSurprise.com in accordance with the Personal Information Protection Act [Wet Bescherming Persoonsgegevens –WBP].
FUNCTIONS
MySurprise includes a number of convenient functions which increase the ease of shopping online. The following functions are available
- Orderstatus: As mentioned above, you can track the status of your order at any time. This allows you to keep an eye on the entire process, from beginning to end, whether it be the production or the order status.
- Events calendar: The event calendar displays all upcoming special occasions and events, including for example birthday parties. That way you will never miss another special occasion. The SurpriseAlarm will help remind you that a specific event is right around the corner. That gives you time to purchase a great gift.
- Birthday calendar: A birthday calendar speaks for itself. It allows you to enter the birthdays of all your family, friends and other acquaintances. It is even possible to import your contacts from your address book in Outlook, MSN or G-Mail and link these with a birthday. You can find more information about importing contacts under “address book”.
- Agenda: In the MySurprise day planner you can keep track of your to-do lists: fill in anything from a football match to a lunch date to remind yourself about what is coming up.
- Address book: As mentioned above, it is possible to import your personal digital address book to MySurprise. Contacts can be imported from: Windows Live, G-Mail, Office Outlook and Outlook Express. You can find instructions on how to do this for each provider in MySurprise.
LOGGING IN
Once you have placed an order with YourSurprise.com, you can log into MySurprise at any time.
You can login to your account by clicking on the “Order Status” icon which is located at the top left of the page. A new page will appear where you can enter your user name and password. This password will be sent to you per email once you have placed an order. You should keep this email safe so that you can always look up your password.
Once you have entered your user name and password, the login process continues. Once you are logged in, you can view and manage all the details of your MySurprise account. You can also view the status of your orders, whether it be the production, payment or shipping status.
Update details
Your information can be updated at any time, as long as you have first logged into your MySurprise account. Once you have updated your details, you will be asked to check everything before confirmation is given. Once the new information has been confirmed, it will be automatically linked to any new orders in the future.
In order to report and correct any errors with an address or an order, you can get in touch with one of our helpdesk staff members. To see an overview of how you can contact us, please visit the contact page.
