Career options at YourSurprise


  • There are currently no vacancies available.

Who is YourSurprise?

YourSurprise is a young, innovative, online gift shop with a very wide assortment of personalised gifts. YourSurprise is based in Zierikzee, the Netherlands. From Zierikzee we serve the European online gift market in 12 local country websites and we send our gifts worldwide. A team of about 50 enthusiastic employees work daily to create unique gift concepts. YourSurprise offers more than 1,000 gifts, we have more than 500,000 satisfied customers and already made and sent more than 1 million gifts.

Yoursurprise takes care of gift development, design, purchase, sales, marketing, IT, (international) customer advice and production themselves. YourSurprise is the market leader in the Netherlands of personalised gifts and anticipates in the latest online techniques and personalisation tools.

In 2009 and 2013 YourSurprise was the winner of the Dutch Thuiswinkel (Homeshopping) Awards and in 2011 we finished 3rd in the Deloitte Technology Fast 50 for fastest growing European companies. Within 3 years time YourSurprise wants to be in the top 3 of the European E-commerce gift market and besides serve markets outside of Europe.

Customer Care Employee Sweden

Are you open for a new challenge and do you want to learn a lot and work hard in a young and fast growing organisation with inspiring colleagues? Do you have passion, are you energetic, independent, flexible, creative and do you have a good sense of humour? Then we would like to get in contact with you! We are looking for a:

Customer Care Employee Sweden

The job

Do you speak Swedish? Then you’re the one who can be a perfect addition to our international team. YourSurprise is a fast growing e-commerce company which sells personalised gifts to cunsumers and companies. This year YourSurprise is the preferred partner of a big worldwide company which is going to do a project in Sweden, Norway, Finland and Danmark. To be able to help the Swedish customers perfectly we are looking for a Customer Care Employee who speaks and writes the Swedish language fluently. Daily you will be in contact with our Swedish customers mainly by email, chat and telephone. You will be able to surprise the customer with your perfect customer care, service, custom advice and proactivity. You are commercially, spontaneous, solution driven and like to think about how to serve the customer in the best possible way. Thanks to you a lot of Swedish people will be surprised daily with a unique gift!

Besides this big project YourSurprise recently launched a Swedish website (and also a Finnish, Norwegian and Danish one). You can imagine that a lot of things need to be arranged in advance to be successful in these countries, like translations, marketing, logistics etc. You will also have to deal with these activities, so there’s a lot of challenge in your job!

Your profile:

  • You can speak and write the Swedish language fluently (native speaker);
  • Your speaking and writing skills of the English language are very good. Preferably you also speak and write one of the following languages: Finnish, Norwegian or Danish;
  • You work on a “Slutbetyg från Gymnasieskolan” or “Högskoleexamen” level and preferably have a certificate in a commercial direction;
  • You have commercial work experience and are communicatively skillful;
  • You are flexible and pick up various tasks enthusiastically;
  • You are accurate, solution driven and you meet the appointments you made with the customer;
  • You are proactive in approaching the customer and have the drive to satisfy every customer 100% with a positive feeling;
  • You can give a client custom advice and never lose the commercial importance out of sight;
  • You are interested in e-Commerce and online marketing.

What does YourSurprise offer?

YourSurprise offers you a challenging and inspiring position with nice colleagues and various career opportunities. Our organization is open for your personal contribution and development. You will be able to see the results of this very soon in the organization. YourSurprise offers you a place where you can share your passion and energy within your position, but also where you can relax together with your colleagues, so you will arrive at work with a big smile on your face!

More information or apply for this job?
Industrieweg 46
4301 RS Zierikzee
The Netherlands
+31 (0)111 - 71 24 65