• Every gift with your photo and text
  • Made with love
  • More than 2000 personalized gifts!

Placing an order

When will my gift be delivered?
Can I select a specific delivery date?
Do you offer same-day delivery?
Can the delivery time be shortened?
The gift I want to order is out of stock, when will it be back in stock?
Is my gift in stock?
Can my gift be shipped overseas?
Can I order more than one gift at a time?
Can I have each of the gifts in my shopping basket shipped to a different address?
What are the shipping costs?
My delivery address does not include a house number, how can I place my order?
Can my order be delivered to a pick-up point?
What are the gift dimensions?
How do I know if the photo is of a high enough quality?
Can I save my order?
How can I remove a gift from my shopping basket?
Can I use special characters?
Can I have my own design or logo engraved?
Can each gift within a set be personalisation separately?
Can I combine text and a photo?
Can I add extra text?
Which type of file can I use?
What is the free message card and what does it look like?
Can I order chocolate gifts during the summer?
What is the fit of the textile gifts?
Will the white background in my design be printed on the textile gift I am ordering?

Payment

Which payment methods are available?
Can I pay on account?
Can I postpay my order?
What are the bank details for YourSurprise?
What are your Chamber of Commerce number and VAT number?
Are there any promotions or discounts?
How can I use a discount code?
I forgot to add my discount code when I placed my order, can you add it for me?
How can I use a voucher?
Will an invoice be included with my order?
Can I make any changes to my invoice?

Order status

What is my order status?
Will I receive an order confirmation after placing my order?
Can I make changes to my order?
Can I add a gift to an order I have already placed?
Can I cancel my order?
I am unable to see the text I used to personalise my gift in my confirmation email, is something wrong?

Shipment & delivery

When will my gift be delivered?
Will the person receiving the gift know who sent it?
How will my gift be shipped?
Will my parcel fit through the letterbox?
When exactly will my parcel be delivered?
Can I track my parcel?
Has my order been shipped?
My tracking link isn't working, what can I do?
At what time will my parcel be delivered?
What happens to my parcel if I am not at home at the time of delivery?

Customer service & contact

My gift has arrived damaged, what can I do?
My order is incomplete, what can I do?
My gift is not as I expected, what should I do?
My gift has been returned to sender, what can I do?
Can I exchange or return my gift?
How can I contact the Customer Service department?
What does YourSurprise do with my photos?
Is my personal information safe with YourSurprise?
I've entered an incorrect email address, what can I do?
Can I reorder a previous order?

MySurprise

What is a MySurprise account?
How can I log in to my MySurprise account?
I have forgotten my MySurprise password, what can I do?
How can I change my information details in my MySurprise account?
I no longer wish to receive emails from YourSurprise, what can I do?
May I help you?
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