Average score
9.7

of 10

Composition of the score
369
36
1
0
0
Number votes
406
Placed by Jacqui Placed on 15-08-2017
8 of 10
The only issue was the item arrived after the date specified.
Placed by Darren Placed on 14-08-2017
8 of 10
I ordered the cognac remy martin vsop in a personalized case. the website was easy to use and user friendly; with many designs available. the delivery arrived 3-4 working days after ordering which was okay, but unfortunately the case was broken inside during transit.

after emailing the customer service team on the day of delivery; showing proof of damaged product; wendy offered to send out a replacement case free of charge!
this showed great customer service but it meant the recipient had to wait more to receive a better conditioned gift.

the replacement arrived much better with satisfaction :)
Placed by Halima Placed on 14-08-2017
10 of 10
Excellent service very fast delivery!!
Placed by Lauren Placed on 14-08-2017
10 of 10
Used yoursurpirse twice now and both people were delighted with their canvas. great service!!
Placed by Lucy Placed on 13-08-2017
9 of 10
It was my first time ordering from you. my first delivery was damaged in transit. but i thought it was great how fast you responded to me and how quick you got another one out to me.
Placed by Emma Placed on 13-08-2017
6 of 10
I think the company "look" is very good and it looks professional. i thought the customer service i received was excellent, even though i had a complaint it was handled very well and efficiently. the reason i gave you a 6 was due to the gift quality. i also received it a day later than estimated, went too much of an issue for me however i thought you would like to know. i would consider ordering from you again i would just take caution
Placed by Megan Placed on 13-08-2017
10 of 10
Products were fantastic quality, came on time! very happy!
Placed by Suzanne Placed on 13-08-2017
10 of 10
Lovely personalised travel mug which arrived very quickly. very impressed with the item and service!
Placed by Lee Placed on 12-08-2017
10 of 10
I had a high res graphic that the site didn't recognise as such. however it is a great product at the right price, and i could order 1
Placed by Dora Placed on 08-08-2017
10 of 10
Fast delivery reliable supplier