Customer feedback
This is how it feels to feel truly special
Little words, big feeling
Nothing to improve at all
I had a complaint about a previous order. Customer service was fast and efficient and sorted my issue out straight away.
And the products I bought were amazing 🤩
Vicky, 16 Jan 2026
The cushions are absolutely amazing! The ordering was simple and easy, price reasonable and I was so happy with everything. There was a delay in delivery as my order got held up. When I messaged support they quickly rectified it and I had my parcel very quickly from there. Totally recommend the products and the company!
Alana, 15 Jan 2026
A little expensive but love your products!
Sian, 14 Jan 2026
The delivery date I was initially given was not accurate, as the package arrived later than expected, and the order was incorrect. However, the customer service was excellent. They were very responsive and helpful through email communication. They provided me with a discount code and sent the correct order at no extra cost. Despite the initial issues, their professionalism and willingness to resolve the problem left a positive impression.
Savvoula, 14 Jan 2026
excellent service and they even replaced my order as there was dammage done in the transport and a very high quality and quick service!!!!
FREDA, 14 Jan 2026
This tile turned out brilliantly looks beautiful in a wooden frame. I mean, everyone's got to have two gnomes working in their mum and dads garden hanging up in the downstairs loo. Image transferred exceptionally.
Robert, 14 Jan 2026
Quality and price point on this my was amazing. Transferred image exceptionally well.
Robert, 14 Jan 2026
A website that offers saving info
Pat, 14 Jan 2026
I ordered an umbrella with a photo of my toddler for our favourite educator at her daycare. It was a going away gift because the educator is going back to Ireland and we wanted to gift her something useful and funny and meaningful. She cried when she opened it, she loved it so much. And then all the other educators asked me where I ordered such an amazing gift. Let's just say, it was an absolute hit and a very original present. Thank you so much!
Maria, 14 Jan 2026
I couldn't tick on any of these boxes the quality service & gift that I received was high quality. I would say room for no improvement. Outstanding!!!! ⭐️⭐️⭐️⭐️⭐️
Sharon, 13 Jan 2026
Lovely item...purchased for my mum's 80th Birthday so not given them to her yet..but I'm sure she will be delighted with them
Dawn , 12 Jan 2026
Very quick delivery playing cards he loved them great price
Susan, 12 Jan 2026
Always prompt with responses and deliver excellent quality products. We've been ordering Christmas gifts for clients with Your Surpise for 4 years now and will continue!
Natasha, 12 Jan 2026
In my opinion you can't improve, excellent service, lovely gift
Julie, 12 Jan 2026
Hi,
I was very lucky to find your offers. Also, that you dutch are also well coordinated that I could order from here and send a good friend a smile while in hospital during Christmas. Now he is still resting but in cure. - only a detail, but a special one.
Many thanks from Madrid,
Marcus
Marcus, 11 Jan 2026
Just oerfect
Tracy, 11 Jan 2026