More information about the thermos mug:
Material: High-quality aluminium outside, high-quality plastic inside
Colour: White with aluminium details and black handle with aluminium details
Height: 18 cm
Diameter: 85 mm
Volume: 500 ml
Extra: the lid is not fully leak-proof, so make sure to keep your mug straight
Extra: will keep your drink warm for up to 6 hours
Print cheerful designs and your very own photo and text on a thermos mug!
Are you looking for the perfect gift for someone who’s always on the road? The thermos mug is exactly what you’re looking for! The thermos mug keeps your beverage hot, so you can always enjoy a hot cup of coffee or tea no matter where you are. Additionally, you can print cheerful designs and your own photo or text on the thermos mug, making it a true eye-catcher!
Your very own creation is printed on the thermos mug in full colour. Choose a design in the editor and add your own photo and/or text. It’s super easy to create a gift the recipient can actually use. A thermos mug with photo or logo is also a great gift for business relations. You can be sure that the recipient will think of you every time they enjoy their deliciously hot beverage in the car or on the train!
Personalising & ordering
What is personalising and how does this work on the website?
You can start making your gift by clicking the green ‘start personalising here’ button. In our gift editor, you can personalise the gift completely in accordance with your wishes: add your own picture and/or text. If you want, you can also opt for a cool design to make your gift truly unique.
Is personalisation included in the price?
The price shown on the website includes the personalisation of your gift. Nice and clear!
How do I know if my picture has the right quality?
In the gift editor, you will receive a notification if the quality of the picture is insufficient.
What formats can I upload?
You upload JPG and PNG files into our editor. Is this too technical or do you have an image of a different format you would like to use? Please contact our customer service. They are happy to help you so you can make the gift you want!
Is my gift wrapped?
Currently, we do not have a gift-wrapping service to wrap your present. We do deliver our gifts in a festive packaging. This means that your gift is ready to be given or that it can be sent to the recipient directly.
Delivery time, delivery options and delivery costs
Can I choose a delivery date?
It is not possible to select a specific delivery date.
What is the delivery time and when do I receive my gift?
The expected delivery dates can be found on the product page.
What delivery options can I choose?
This varies per gift/order. You will be shown the available shipping methods in the shopping basket when completing your order.
How can I pay my order?
We offer the following payment methods: iDeal, Paypal, credit card and manual bank transfer. In case of manual bank transfer, please note that this takes up to 3 working days to be processed, and will delay the expected delivery dates.
What if the gift is not entirely to my liking?
We deeply regret that your gift is not to your liking. Please contact our customer service, they are happy to help you find a suitable solution.
Is the invoice sent along with the order?
No invoice is sent with your order. You will always receive the invoice in the confirmation email and you can always find it in your MySurprise account. This means you can have the gift delivered directly to the recipient, making it a true surprise!
Layla | 24-06-2020
Very happy with the quality of the mug better than expected.
Claire | 23-06-2020
My partner loved his gift For father day Quality was perfect worth every penny delivery was great arrived in plenty of time
Helen | 21-01-2020
Quality of product is really good. Keeps drink super hot and the quality of pictures is amazing 😊 made going back to work following maternity I little easier having pictures to look at all day.